Ruby Moon Art Shop Policies
Refunds and Returns
If you order a preorder for a certain grade pin but there are not enough of that grade, I will refund you a certain amount and supply you with the next best grade of the pin. I can also provide you a full refund if you opt out of the pin. If there are more A grades and not enough B grades then you will be supplied with an A grade pin for no extra cost at random. Besides that, all sales are final unless I specifically allow a refund.
If you feel that the pin is not the quality of the grade you ordered, contact me and I can work with you if your request is reasonable. If you purchase a B or C grade pin you have accepted the risk that the quality of the pin is not the standard quality. This is why they are discounted.
Lost Mail
I currently do not offer package protection, so if your package is lost in the mail, I am not responsible for it. But do contact me if this happens so I can try my best to help you find it. I cannot promise that I will be able to replace it. All packages automatically come with tracked shipping.
Wrong Address
If you have entered the wrong address, please contact me and I can fix it for you when the label is printed. If I have already shipped out your order and printed the label, I cannot change the address so contact me ASAP.
Combining Orders
If you make two separate orders and would like to combine them to save on shipping, contact me. I will refund you for the extra shipping. Contact me ASAP if you would like this option.
My Grading Policy
A Grade:
Slightly noticeable specks, defects and or scratches, but the overall condition is great. They may be free of flaws or have minor ones. Some minor defects may include but are not limited to light imperfections in the metal plating, light surface scuffing on the enamel or metal, light or very small nicks on the enamel or metal, a small bubble in the enamel etc. (The back of the pin is not considered unless it’s something severe)
B Grade:
They have noticeable flaws such as: areas of underfilled enamel, moderately scuffed enamel or metal, multiple points of imperfections on the metal plating, unfilled areas of enamel, multiple air bubbles in the enamel, missing metal lines, missing enamel, off-set screen-printed areas, overfill on the enamel, etc.
C Grade:
Very major flaws. They may have the following: large or very noticeable areas of scuffing, large or deep gouges in enamel, large imperfections in the metal plating, large and multiple air bubbles in the enamel, multiple areas where glitter has been misapplied, large or multiple areas of missing metal lines, multiple areas of enamel staining or discolored enamel, significant low fill, more than one unfilled enamel area, etc.
Grading is subject to slight alterations per batch of pins. All grading changes will be made aware on my social media.
Ordering Preorders
When ordering a preorder, you are ordering an A grade pin unless listed otherwise. With preorders there is an expected wait of 1-3 months or more so do not expect your order to be shipped out immediately.
Do not order an in-hand pin in the same order as a preorder pin.
Reselling/Trading
Trades and reselling are ok at any time. Please refrain from selling my pins for more than the purchase price plus shipping for the first 30 days, and from then on, no more than 2x the original price.
Products
My products are inspired by various media and are not officially licensed products by that company. Some designs are more heavily referenced than others but are never traced unless I specifically mention it is P4P.
Other Information
Please contact me if you feel there is something wrong with your order. I am human and I make mistakes, but I want to provide the best for you all! I will work with you if the request is reasonable.
When you approach me, please be kind and I will reciprocate that kindness back to you. If you approach in an aggressive manner I will deal as best as I can with your issue but if I feel uncomfortable, I will block you after the interaction.
Email: [email protected]
Instagram: @ruby.moonart